I understand that by freezing my membership, my 1st of the month billing will automatically resume after the 3-month freeze period has ended. I understand that this freeze program is an alternative option to cancelling. I understand that submitting this freeze form will not cancel my membership. I understand that submitting this form is requesting a 3-month freeze, and it will only be processed on eligible memberships/accounts.
If you are not eligible, a member of our management team will reach out to you. Freezes cannot run consecutively. If you are currently frozen, your freeze period has to end before submitting a new freeze request.
Cancellations cannot be processed on frozen memberships. If you need assistance with a cancellation rather than a freeze, please visit our Cancel VIP page or one of our salon locations to speak with a member of our staff.
In-store Freeze requests are processed instantly at the register. You can freeze in-store any day of the month before your upcoming autopay on the 1st.
In-store Freeze requests must be submitted no later than the end of business day on the last day of a calendar month to avoid the upcoming autopay on the 1st.
Online submissions have a 24-hour processing time. You can submit an online Freeze form any day of the month, up to 24 hours before the last day of the calendar month.
Due to the 24-hour processing time, online Freeze forms received on the last day of a calendar month will result in one future debit on the 1st.
