How do I cancel my autopay VIP membership?
In-store
Online
To submit your request to cancel, simply fill out the form below or stop in to any of our salon locations where a member of our staff will assist you.
Your autopay VIP membership will remain active until you submit your cancellation request according to one of the above methods; and you must receive a copy of your signed form in-store, or a confirmation email if you cancelled online. If you never received a confirmation of your cancellation, you must assume you are not cancelled.
Please read the cancellation policies below prior to submitting your form.
Eligibilty & Usage:
Monthly dues are drafted on the 1st of each month. When you are debited on the 1st, it is to use the services during that calendar month.
When you submit your cancellation anytime during a month, your services will remain active until the last day of that calendar month.
You may request to cancel anytime after your first autopay has been debited.
Services not used are not eligible for refund.
Cancellations are only able to be processed on accounts with active VIP memberships that have no past-due balance. If you have a past-due balance, that must be paid in-store or by phone before you are eligible to cancel.
Cancellations cannot be processed on frozen memberships. You must activate your frozen membership in-store or by phone prior to submitting a cancellation.
Cancellation Deadline:
You can cancel any day before your upcoming autopay on the 1st of the month.
In-store cancellations must be submitted no later than the end of business day on the last day of a calendar month to avoid the upcoming autopay on the 1st.
Online cancellations must be submitted no later than the end of business day on the last day of a calendar month to avoid the upcoming autopay on the 1st.
